Need to make a change?  Please contact our office at 1-866-768-1477 and a representative will be happy to help.

Important Reminder: This is your benefit plan. It is not administered by your employer. HCP will only know if your hours have changed, you left the hospital or you have taken a full-time position if you tell us. This could impact your eligibility for coverage. It is your responsibility to advise us of any change in your status or circumstances including, change of address, name, family composition, banking information or any other significant change. HCP will not be responsible for premium overpayments resulting from any change which was not communicated to us in a timely manner.

Upgrading To Optimum

Any plan member can apply to upgrade to the Optimum health plan at any time. To be considered for the Optimum health plan, a plan member must submit a Statement of Health form (Form 2) and go through the medical underwriting process. Acceptance into the Optimum health plan is not guaranteed.

Upgrading From Complete to Complete Plus

The Complete and Complete Plus health plans are available during an open window. A plan member who wishes to enroll in the Complete health plan cannot upgrade to Complete Plus at a later date.

Upgrading From Essential to Essential Plus

Plan members in the Essential health plan can upgrade to Essential Plus at any time.

Adding Dental Coverage

Plan members can add dental to their health plan at any time.

Removing Dental Coverage

A plan member that has chosen to cancel dental coverage and remain on the plan for Extended Health Care may have a one-time opportunity to re-enroll into the dental plan with the following restrictions:

• The maximum limit for dental coverage will be $250 for Basic and $375 for Enhanced for the first year following the effective date the dental coverage is reinstated. Year 2 will be usual dental maximum.
• Premiums will be collected; however dental coverage will be suspended until the 4th month. Dental coverage will initiate in the 5th benefit month.
• If the plan member chooses to pay premiums going back to the cancellation date he/she may do so and full dental coverage will be reinstated and no restriction will be applied.

Complete or Complete Plus Health Plans

Complete and Complete Plus health plans are only available in a 60-day open window. Should a plan member terminate and wish to re-enroll, they will not be guaranteed complete or Complete Plus if they are outside of a 60-day open window.

Returning To Optimum After a Lapse in Coverage

Once terminated, as soon as there is a lapse in coverage, a plan member must reapply to the Optimum health plan and undergo medical underwriting. The Optimum health plan is not guaranteed.

It will not change automatically but you may be eligible to apply for our basic life, ADD&D & LTD benefits. If you are a permanent part-time or casual employee and are now working more than 18 hours per week on average, contact our office to learn more.

A deposit and first month premium payment are required with each enrollment. Both payments are equal to the monthly premium for the plan into which you are enrolling. You may choose to pay your deposit via credit card.  Ongoing monthly premium payments are made by pre-authorized, automatic debit from the chequing account of your choice.

Locate your hospital HERE to find your specific Pay Cycle Calendar.

GreenShield

Download the GreenShield+ app to:

• View your claims history
• Check drug and coverage eligibility
• Request a copy of your benefit booklet

Sign up for GreenShield+ here.

For claims-related questions, contact Green Shield directly at 1-888-711-1119 (Mon–Fri, 8:30 AM–4:30 PM).

The Co-operators

For coverage underwritten by The Co-operators, contact the HCP office to receive your benefit booklet.

When and how to submit an LTD claim

Co-operators Life must receive written notice of a claim for monthly benefits within 60 days from the end of the elimination period. 

Failure to furnish proof within this time will not invalidate nor reduce any claim if it is shown not to have been reasonably possible to furnish the proof and that the proof was furnished as soon as was reasonably possible, but in no event will this be more than 180 days from the end of the elimination period. 

If you are totally disabled and receiving benefits under any worker’s compensation act or similar statute, you should still submit an application for long term disability benefits to Co-operators Life according to the above procedure. You may also be eligible to receive Canada Pension Plan (CPP) or Quebec Pension plan (QPP) disability benefits. Applications can be obtained from your nearest CPP or QPP office.

For more information or to obtain an application please contact the HCP office at 1-866-768-1477.

Once forms have been completed, all 3 sections should be returned to the HCP office.

Email: info@healthcareproviders.com

All HCP plans renew on November 1st. 

Rates are subject to change on this date regardless of your plan effective date.

To ensure you receive the fastest support, please reach out to the appropriate contact:

Our Office:

• Plan changes or updates

• Billing and payment inquiries

• Adding or removing dependents

• Coverage termination

Toll Free - 1-866-768-1477

Green Shield:

• Claims and reimbursements

• Drug eligibility and coverage questions

Toll Free - 1-888-711-1119

If you have any questions, please contact our office at 1-866-768-1477 or email info@healthcareproviders.ca—we’re happy to help.